Terms and Conditions Agreement


By using the Dizli app to order certain products, you authorize the purchase of these products and their delivery to you by one or more shoppers via the app. You acknowledge and agree that Dizli acts as your agent in facilitating the service. You further agree that your purchase process takes place through the Dizli app, and ownership of any goods is transferred to you upon purchase.You also acknowledge and agree that, unless explicitly stated otherwise in these terms or in a separate agreement between you and the company, no employment or agency relationship is formed between you and the app, and the app does not own any goods delivered to you.Dizli reserves the right, at its sole discretion, to modify, add to, or update these terms and conditions from time to time, without prior notice. Any changes will be published on the website and will become effective from the date of publication.If you fail to comply with the terms and conditions outlined in this document, the company will allow you 30 days to use any available balance in your wallet. After this period, the company reserves the right to close your account and terminate the service, with no obligation to compensate you for any remaining balance or damages.
User ObligationsYou agree to cooperate with any investigation initiated by Dizli regarding suspected fraud or misuse of your account.You are responsible for maintaining the confidentiality and security of your login details and any activity that occurs within your account.By using our digital wallet service, you acknowledge and agree to the terms specified in this section.Any dispute arising under or related to these terms and conditions will be subject to the jurisdiction of courts outside of Iraq, and governed by their laws. You agree to resolve such disputes in those courts.Membership is restricted to individuals who are 18 years of age or older. Dizli reserves the right to cancel the account of any member under the age of 18, and settle their financial account upon account closure.If a user registers as a commercial institution, that business is bound by all the terms and conditions in this agreement.


Payment Terms and ConditionsAccount Payment TermsPayment can be made via cash or through the wallet within your account by depositing funds, which will immediately activate any additional features (if available), such as points, additional balance, or free shipping.Funds in the wallet are non-transferable to another user’s account.The balance in your wallet is valid for one year from the date of recharge. After this period, any unused funds may be forfeited by the company.In the case of a free shipping campaign or free shipping coupons in the wallet, not all products may be eligible for free shipping.Additional Shipping Charges:Products that are classified as large or heavy may incur an additional shipping fee. The amount of this fee will be determined based on the size and weight of the product, in consultation with customer service before purchase. You must agree to the shipping fee for the order to proceed.Payments cannot be split across multiple payment methods, such as paying part of the order with cash and the rest via wallet balance.Users must link their phone number to the email registered on the app to access their wallet if they lose access via their phone number. In case of access issues, users will be asked to verify their identity via email.Account Suspension and Retention RightsDizli reserves the right to freeze or retain your digital wallet account and any funds in it if fraudulent activity is suspected or confirmed, if there is misuse of the service, or if actions are taken that damage the reputation of the company. The company will notify you, unless immediate action is necessary to protect our interests.Account SecurityYou are fully responsible for keeping your password secure and confidential. You must immediately notify customer service of any unauthorized use of your account or password. Dizli is not liable for any loss or damage resulting from fraudulent use of your password.Indemnification and WarrantiesYou represent that all the information you provide is accurate. You agree to indemnify and hold harmless Dizli, its affiliates, employees, and agents from any claims, damages, or expenses arising from your use of the service, including personal injury or property damage, violations of law, or loss of goods.Dizli is not responsible for any damages, losses, or fines resulting from your violation of these terms and conditions.Service TerminationDizli reserves the right to terminate these terms and conditions at any time for any valid reason, without prior notice. Valid reasons include the illegal, fraudulent, or inappropriate use of the service or failure to pay amounts owed to Dizli.You agree that you will not use the service or place further orders once your account is closed. You are responsible for paying any outstanding amounts before account closure.If the service is terminated due to your breach of these terms, you acknowledge that any actions taken by a person authorized by you to use the account or service will be considered as your own actions.Customers should contact customer service regarding any issues they encounter related to shipping, payment, app functionality, or any of the matters mentioned above. If the issue is not communicated to customer service, the app will not be responsible for any malfunction or issue that has not been reported.
These terms and conditions govern the use of the Dizli app and the services provided through it. Please make sure you fully understand and agree to these terms before using the service.